These Terms & Conditions apply to all orders placed through Raynes Park Florist’s online shop for flower delivery in Raynes Park and surrounding areas. By placing an order through this website, you agree to be bound by these terms. Please read them carefully before ordering. If you have any questions about our terms, please consult our FAQs or contact us for further clarification.
"We," "Us," "Our" refers to Raynes Park Florist. "You," "Your" refers to the customer placing an order. "Products" refers to flowers, floral arrangements, bouquets, and related goods sold via our online store. "Services" denotes the flower delivery and any associated offerings provided by Raynes Park Florist.
These conditions cover online transactions for flower delivery in Raynes Park and nearby locations. They are intended to establish your rights and obligations as a consumer when using our platform for e-commerce purchases. Acceptance of these terms occurs when you submit an order via our website.
To make an online purchase for flower delivery in Raynes Park, select your preferred products, add them to your basket, and proceed to checkout. You will be prompted to provide essential delivery details, including the recipient’s address, contact information, and a preferred delivery date.
You must carefully review your order and confirm all details are correct before submitting payment. Once you submit your order and payment is accepted, you will see a confirmation screen and receive a confirmation email summarising your purchase and delivery details. If there is a discrepancy in your order, contact us promptly for resolution.
Orders can be placed 24/7 via our website. However, delivery dates and times are subject to our specified delivery schedule, which may exclude public holidays or exceptionally busy periods.
Flowers and arrangements displayed on our website are subject to seasonal and regional availability. In rare cases, certain blooms may not be available at the time of fulfilling your order. Raynes Park Florist reserves the right to substitute unavailable flowers with those of equal or greater value and similar style without notice, prioritising overall appearance and value.
If a significant substitution is required, we will make reasonable efforts to contact you. Where appropriate, vases, baskets, and other sundry items pictured are examples only and may be replaced with suitable alternatives.
All prices displayed on our website are inclusive of Value Added Tax (VAT) where applicable. Delivery charges, if any, are stated separately and will be clearly visible prior to checkout.
We accept various payment methods, including major credit and debit cards, and such other payment options as our website may support at checkout. Payments are processed immediately upon order placement via secure third-party payment providers.
By providing your payment information, you confirm that you are authorised to use the selected payment method. We reserve the right to decline or cancel an order if payment is unsuccessful or suspected fraudulent activity is detected.
Raynes Park Florist delivers throughout Raynes Park and the neighbouring areas as specified on our website. Order cut-off times for same-day or next-day deliveries will be clearly stated on the relevant web pages. We strive to deliver your flowers on your selected date but do not guarantee delivery times unless you have selected and paid for a timed delivery service.
If no one is available to receive the flowers, our drivers may leave them with a neighbour, in a secure location at the delivery address, or will follow any additional instructions provided at checkout. Where possible, a delivery card will be left or a subsequent delivery arranged. In the event of adverse weather, traffic, or circumstances beyond our control, delivery may be delayed. We will notify you as soon as possible in such cases.
Should you wish to amend or cancel your order, please contact us as soon as possible and no later than 24 hours prior to the scheduled delivery date. Where orders are cancelled or amended with sufficient notice, we will endeavour to process any requested changes or provide a refund, in line with our refund policy.
Cancellations and substantial amendments made less than 24 hours before delivery can generally not be accommodated, especially once flowers have been prepared or dispatched. We reserve the right to deduct any reasonable costs incurred up to the point of cancellation.
Your statutory rights are not affected by this policy.
Raynes Park Florist takes great pride in delivering fresh, high-quality floral products. All flowers are carefully inspected and arranged prior to dispatch. If you are not satisfied with the quality or condition of your delivered flowers, please notify us within 24 hours of delivery, providing photographic evidence if possible.
Fresh flowers are perishable and should be cared for as per our provided instructions. Refunds or replacements are at our discretion and subject to verifying the reported issue. We regret that returns are not possible for personalised or bespoke arrangements unless goods are faulty, damaged, or not as described.
We allow customers to include a personal message with most orders. Please ensure all messages are appropriate and free from offensive language. We reserve the right not to fulfil any request that we believe breaches the above or is otherwise deemed inappropriate.
Where you provide additional delivery instructions, we will make every effort to comply, but cannot guarantee they will always be possible to carry out.
All images, designs, logos, and content displayed on Raynes Park Florist’s website remain our exclusive intellectual property. Use of any content, including images of our flower arrangements for commercial purposes, without written permission, is strictly prohibited.
Whilst we strive for excellence in every flower delivery across Raynes Park and beyond, Raynes Park Florist’s liability to you, the customer, is limited to the total value of your order (including delivery charges, if any). We are not liable for indirect, incidental, or consequential losses, or for events outside our reasonable control, such as delays due to traffic, weather, or supply chain disruptions.
Nothing in these terms shall limit our liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be legally limited or excluded by UK law.
It is your responsibility to ensure all delivery information including recipient details, address, and contact number are correct at the time of ordering. We are not responsible for failed or delayed deliveries resulting from incomplete or incorrect information.
Upon receipt of a flower delivery, it is your (or the recipient’s) responsibility to care for the arrangement appropriately. Instructions for care may be supplied with the product or available on our website.
We process all personal data in accordance with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018. We will use your data to fulfil your order, facilitate payment, provide customer service, and, if opted-in, to send marketing information. For more details, please refer to our separate Privacy Policy on how we collect, store, and use your information.
Where you access or use any third-party payment provider or other external service as part of your purchase, you are also bound by their terms and policies. We do not accept responsibility for these external platforms or any loss incurred as a result of your use of third-party sites.
If any section of these Terms & Conditions is found invalid or unenforceable by a competent legal authority, such provision will be severed and the remainder will continue in effect.
These Terms & Conditions, and any contract for the purchase of products or services from Raynes Park Florist, shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Raynes Park Florist reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective from the date they are posted on the website. Customers are advised to review the terms periodically to ensure ongoing agreement.
These Terms & Conditions apply to all customers placing orders for flower delivery with Raynes Park Florist via our website and are applicable throughout Raynes Park, as well as surrounding locations as specified in our delivery coverage area.
For any queries or complaints relating to these Terms & Conditions, please contact us using the details provided on our website. We strive to address all concerns swiftly and fairly.
Thank you for choosing Raynes Park Florist for your online flower delivery needs across Raynes Park and the wider area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Raynes Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Raynes Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
