At Raynes Park Florist, we take great pride in being your trusted local florist, consistently delivering stunning, fresh flowers to households and businesses across Raynes Park. Our flowers are personally hand-selected for quality, so you can always count on arrangements that delight and last. We stand behind our Fresh Flowers Guarantee—because your satisfaction is our highest priority.
While we take every precaution to package and handle your order with care, rare incidents of damage can occur during transit. If your flowers arrive damaged in any way, please contact us as soon as possible on the same day of delivery. To help us promptly resolve the issue, kindly retain the original packaging and take clear photographs of both the damage and the full arrangement. Our dedicated team will work with you to offer a suitable resolution, whether that’s a new replacement bouquet or a full refund.
Freshness is key to enjoying your flowers for as long as possible. That’s why all floral arrangements at Raynes Park Florist are backed by our freshness window—a minimum of 5 days of vibrant beauty when cared for correctly. Follow the enclosed care instructions for best results. Should your flowers wilt or deteriorate within this period despite proper care, please reach out to us right away. We’ll gladly review your claim and provide you with an appropriate solution in line with our Fresh Flowers Guarantee.
Your peace of mind is important to us. If you experience any issues with your flowers, such as quality concerns or incorrect items, let us know promptly. Upon reviewing your concern and any supporting images or details, we’ll offer you either:
You can choose the option that best suits your needs. We aim to process refunds and replacements quickly, ensuring your experience with Raynes Park Florist is always a pleasant one.
If you’re unhappy with any aspect of your order or our service, please get in touch right away so we can put things right. When raising a complaint, kindly provide as much detail as possible, including your order reference and a description of your concern. Our friendly team will investigate promptly and seek to resolve the matter to your full satisfaction. In most cases, you’ll hear back from us within 24 hours, and our resolution process is designed to be fair, transparent, and considerate of your needs.
Raynes Park Florist is proud to be a trusted local business, delivering quality and care to our community’s households and businesses. Our dedicated florists are passionate about freshness, beauty, and customer satisfaction. With reliable delivery throughout Raynes Park and a clear commitment to making things right if anything ever goes wrong, you can order with total confidence.
Thank you for choosing Raynes Park Florist. If you have any concerns about your flowers or our service, please don’t hesitate to reach out. We’re here to ensure your experience is nothing short of delightful.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
